Privacy Policy

1. Log Data

We store log data in a secure and authorized environment. Log data is retained only for as long as necessary to fulfill the purposes for which it was collected. When data is no longer needed, we securely dispose of it.

We may collect various types of log data, including but not limited to:

• User interactions: Information about user sessions, actions, and behaviors on our platforms.
• System events: Data related to system processes, errors, and performance.
• Device and connection data: Information about device types, IP addresses, and network connections.

We use log data for the following purposes:

• Performance Monitoring: We analyze log data to monitor and improve the performance of our apps, and systems.
• Security: Log data is essential for detecting and preventing security incidents, fraud, and unauthorized access.
• Error Detection: We use log data to identify and troubleshoot errors and technical issues.
• Usage Analytics: Log data helps us understand how users interact with our platforms, allowing us to enhance user experiences.

2. Cookies and Local storage

In the app

The Reelfellas app does not use cookies for tracking and does not show ads. To keep you signed in and remember your preferences, the app stores secure sign-in tokens and settings on your device. You can delete this data at any time by signing out of the app, clearing the app’s data in your phone’s settings, or uninstalling the app.

On our website

Our website, reelfellas.com, uses cookies only to understand how visitors use the site, described under “Website analytics (Google Analytics)” below. These cookies are set by Google Analytics, a third-party analytics provider. They do not identify you personally, and we do not use any advertising cookies.

Managing cookies

You can delete or block cookies at any time in your browser’s settings. Blocking them does not stop you from reading our website. You can also opt out of Google Analytics using the add-on described below.

3. Personal Information

We obtain the necessary consents and permissions from individuals when collecting and storing their personal data.

We may collect the following information from you:

• Your name, email address, username, profile photo, cover image and bio.
• Your phone number, if you choose to add one to your profile.
• Your password, which is handled securely by our authentication provider.
• Your activity in the app: ratings, favorites, watchlist, posts, comments, follows, recommendations and search history.
• Content you create or upload, such as posts, comments and photos.

We may also collect certain information automatically when you use our services, including:

• Device information, such as your IP address, browser type, and operating system.
• Usage data, including pages visited, search queries, and interactions with our app.

How we use Information

• To Provide Services: We use information to deliver and improve our products, services, and support.
• Personalization: We use information to personalize your experience, such as movie recommendations and match percentages.
• Communication: We use information to communicate with users, including responding to inquiries, sending updates, and providing customer support.
• Analytics: We use information for analysis and business insights to improve our products, services, and user experiences.

4. Information visible to other users

Your name, username, profile photo, cover image, bio, favourite movies, ratings, watchlist, posts and comments can be seen by other Reelfellas members. Your email address and phone number are never shown to other users.

5. Sample Users

To help new accounts get started, the app shows placeholder “sample” profiles, marked with a SAMPLE badge. They are not real people, and no real person’s data is used for them.

6. Service providers we use

We use trusted services to run the app. They process data only to provide their service to us:

• Supabase: secure database, sign-in and file storage.
• Google and Apple: optional “Sign in with Google” and “Sign in with Apple.”
• Google Firebase Cloud Messaging and Expo: delivering push notifications.
• Sentry: crash and performance reports, which can include device model, operating system and app version, and your account ID. They do not include your name, email or phone number.
• The Movie Database (TMDB) and JustWatch: movie information and streaming availability. No personal information is sent to them.

We do not sell your personal information.

7. Push notifications

If you allow notifications, we store a push token that identifies your device so we can send you notifications about activity on your account, such as follows, recommendations and announcements. You can turn notifications off at any time in your phone’s settings. Deleting your account removes your push tokens.

8. Contacts (optional)

If you tap “Find Friends,” Reelfellas asks for permission to read your phone’s contacts. We use this only to check which of your contacts are already on Reelfellas, so you can follow them. Only the phone numbers from your contacts are sent to our servers, and only to compare them with the phone numbers of Reelfellas members. We do not save your contacts or their phone numbers, and we do not share them with anyone. Contact names stay on your device. If we find a match, we show you that member’s public profile; we never reveal anyone’s phone number to others. Contacts access is optional. You can refuse it or turn it off in your phone’s settings, and the rest of the app will still work.

9. Storage of Information

This Storage of Information Policy outlines the principles and practices we follow to ensure the secure and responsible management of data.
We store data in secure and authorized locations, including:

• Cloud service providers with industry-recognized security measures. Our database is hosted in India (Mumbai) by Supabase.

Access to Information

Access to data is restricted to authorized personnel only. We implement user access controls, including unique user accounts, strong authentication, and role-based access management.

Data Encryption

Sensitive data, including personally identifiable information, is encrypted both in transit and at rest. We employ encryption protocols and technologies to protect data from unauthorized access.

Data Backups

Regular backups of critical data are performed to ensure data availability and recovery in the event of data loss, damage, or breaches.

Data Retention

We retain data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When data is no longer needed, we securely dispose of it.

10. Disclosure/Sharing of Information

We May Disclose Information

• Legal Obligations: We may disclose information to comply with legal obligations, including but not limited to responding to court orders, subpoenas, or requests from law enforcement authorities.
• Consent: We may disclose information when we have obtained explicit consent from the individuals concerned.
• Service Providers: We may engage third-party service providers to assist us in delivering our products, services, and support. These providers may have access to certain information, but they are contractually obligated to protect and use it solely for the purposes specified by us.
• Business Transactions: In the event of a merger, acquisition, or sale of our business, information may be disclosed to potential or actual buyers or partners as part of the transaction.
• Protecting Our Interests: We may disclose information to protect our rights, safety, and property, or to prevent fraud, security breaches, or other legal or ethical concerns. To protect the rights, safety, and property of Reelfellas, its users, or the public.

11. Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. Reelfellas does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our App, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

12. Deactivation and Account Deletion Policy

Deactivation of User Accounts

Inactivity: Reelfellas reserves the right to deactivate accounts with prolonged inactivity. An account may be considered inactive if the user has not logged in or interacted with the platform for a specified period.

Misuse or Violation: We may deactivate accounts that are found to be in violation of our terms of service or policies, or engaged in misuse or abuse of the platform.

Permanent Account Deletion

You can delete your account in the app under Settings → Close Account, or by following the steps at https://reelfellas.com/delete-account/.

Account deletion requests should be sent by the account holder or an authorized representative. Requests from third parties will be assessed on a case-by-case basis and may require additional verification.

Users who wish to permanently delete their accounts at any time in the app under Settings → Close Account within the app. Once the account is permanently deleted, all user data, including personal information, will be removed and cannot be recovered. After account deletion, some data may be retained for legal and operational purposes. This data will be anonymized and not associated with the deleted user.

Account Recovery

For deactivated accounts, users can typically reactivate their accounts by logging in and following the reactivation process. Permanently deleted accounts cannot be recovered, and users must create a new account if they wish to use our services again.

Your choices

You can edit or remove your profile information in the app at any time, turn off notifications or contacts access in your phone’s settings, and delete your account in the app. You can also contact us to request a copy of your data.

13. Website analytics (Google Analytics)

When you visit reelfellas.com, we use Google Analytics, a web analytics service provided by Google, to measure and improve the website.

What it collects: Google Analytics uses cookies and similar technologies to collect information such as the pages you view, how long you stay, the website or search that brought you here, the links you click (for example, the link to download our app), your approximate location (country and city), and your device, browser and operating system. It does not collect your name, email address or phone number from our website, and we do not use it to identify individual visitors.

How we use it: We use this information only to understand how many people visit the website, what content is useful, and how to improve it.

Who sees it: The data is processed by Google on our behalf, under Google’s own privacy policy and terms. We do not sell it.

How long it’s kept: We keep Analytics data for up to 14 months, after which it is deleted automatically.

Your choices: You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on, by turning off or deleting cookies in your browser settings, or by using your browser’s “Do Not Track” or private mode. To learn more about how Google uses data, visit policies.google.com/technologies/partner-sites.

Note: This section covers our website only. How the Reelfellas app collects and uses data is described in the rest of this policy.

14. Contact details

If you have questions about this policy, want to access, correct or delete your data, or have a privacy complaint, contact us at hello@reelfellas.com. For account deletion requests that you can’t make in the app, write to legal@reelfellas.com from your account email.

15. Changes to Privacy Policy

We may update this Privacy Policy from time to time with or without notice to you, as necessary to reflect changes in technology, best practices or for other operational, legal, or regulatory reasons. Any changes will become effective when the revised policy is posted on this page.